Frequently Asked Questions

Below are some of the most often asked questions by our customers. If you have any other questions or concerns visit our Contact page.

• Are there any delivery or membership fees?
There are no monthly fees or delivery charges for our service. We are proud of servicing all of our customers free.

• Where do I drop off my clothes and how are they picked up?
A convenient drop-off location is designated by the customer. We then stop by your home and pick up your garments in the bag that was left in a secure area. Thereafter, we return your order professionally cleaned and ready to wear.

• Do I need to be home for the drop-off or pick-up?
No, once the area has been designated we pick up and drop off the clothes without you having to be home.

• How do I pay?
For your convenience, we charge your credit card directly. Monthly, we issue you a billing statement with the charges that were applied to your credit card during that billing period.

• What if there's a problem with my order upon delivery?
All garments are cleaned professionally and according to our Quality Pledge. However if you notice something wrong with your order, we would like you to contact us immediately. Please see our Garment Protection Policy. If you are not satisfied with our cleaning, we will re-process your garment at no additional charge.

• What if I have a special request for my garments?
If you have special instructions, fill out a Special Instruction Form and leave it with your order.

• How often must I do my dry cleaning?
You can enjoy the convenience of DeliverClean home delivery whether you dry clean monthly, weekly or just once in a while.

• Do you deliver to office or apartment/condo complexes?
DC delivers to over 100 corporations and services many apartment and condominium complexes that have a concierge/doorman or secure storage area. There is no extra charge for this DeliverClean high quality service.